Nursing

Ask the expert: Leadership buy-in for a just culture

Nurse Leader Insider, February 14, 2011

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This week, Vivian B. Miller, BA, CPHQ, LHRM, CPHRM, FASHRM, discusses ways for leadership to effectively communicate the importance of patient safety and sustain a just culture.

Q: What are some ways that leadership can communicate patient safety and a just culture to staff?

A: If the culture of the organization is to truly be patient-safety-focused, then it is absolutely critical that leadership set the example by communicating to all employees, including managers, medical staff, and board members, that patient safety is a top priority organizational strategic goal. There are many steps leadership can take to ensure that they mean business when they say patient safety is an important component of success for the organization. The following is a checklist for leadership to ensure they are communicating this priority effectively:

• Make sure patient safety issues are discussed at senior leadership and board meetings

• Do walk-arounds and talk to staff about what they perceive are serious patient safety issues

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Editor's note: Do you have a question for our experts? E-mail your queries to Associate Editor Jaclyn Beck at jbeck@hcpro.com and see your name in print next week! In the meantime, head over to our Web site and view a growing collection of advice from our experts.



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