Ask the expert: Streamlining the error reporting process
Nurse Leader Weekly, February 7, 2011
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This week, Vivian B. Miller, BA, CPHQ, LHRM, CPHRM, FASHRM, discusses ways for leadership to make error reporting easier and more efficient for all staff members.
Q: I get a lot of pushback from my staff when it comes to advent error reporting. They often say it is a difficult process to complete. How can I encourage my staff to be more involved in error reporting and also make it easier for them?
A: One of the most common complaints organizations hear from their staff about the event reporting process is that it is difficult and tedious to complete (e.g., locating the hardcopy report form and taking the time to fill it out).
Organizations need to make incident reporting much more user-friendly, and the reporting process should include clearly understood instructions for how a report is to be completed and what information should be contained in it.
Additionally, although staff members are encouraged to complete the form as soon as possible after the event has occurred, while the memory of all of the circumstances surrounding the event is fresh and can be clearly documented, sometimes it is just not possible for them to do so until after the shift is over.
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Editor's note: Do you have a question for our experts? E-mail your queries to Associate Editor Jaclyn Beck at jbeck@hcpro.com and see your name in print next week! In the meantime, head over to our Web site and view a growing collection of advice from our experts.
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