Nursing

Ask the expert: Improving patient satisfaction

Nurse Leader Insider, January 17, 2011

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This week, Cynthia Barnard, MBA, MSJS, CPHQ, gives examples of ways to improve patient satisfaction at the departmental and unit level.

Q: What are some nurse-driven projects I can implement to improve patient satisfaction?

A: The following are examples of nurse-driven quality improvement projects aimed at improving patient satisfaction in a large academic medical center:

  • A project to reduce patient and family anxiety and confusion through the use of prepared scripts for a multitude of frequent patient questions.
  • Increase patient satisfaction in an outpatient chemotherapy infusion unit by increasing patient throughput.

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Editor's note: Do you have a question for our experts? E-mail your queries to Associate Editor Jaclyn Beck at jbeck@hcpro.com and see your name in print next week! In the meantime, head over to our Web site and view a growing collection of advice from our experts.



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