Nursing

Website spotlight: To boost patient satisfaction scores, engage nurses

Nurse Leader Insider, January 10, 2011

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Rebecca Hendren, for HealthLeaders Media, January 4th, 2011

Patient satisfaction is on everyone’s minds in 2011 as we face the prospect that these scores will start to affect reimbursement. Senior leadership is paying more attention than ever before and will turn to the nursing department to ask, “What are we doing about patient satisfaction?”

Trouble is, mention patient satisfaction to a group of nurses and you’re likely to be greeted by groans and eye rolling. Nursing staff already have so many tasks to complete they don’t want new ones added to their already overstretched days. When administrators say to put patient satisfaction high on the priority list, nurses counter that delivering care and keeping their patients safe is far more important. A hospital is not a luxury hotel after all, and many unpleasant things happen to patients while in the hospital. By definition, no one should enjoy their stay.

Editor's note: To read the rest of this free article by visiting To boost patient satisfaction scores, engage nurses found in the Reading Room at www.StrategiesForNurseManagers.com.

*Do you need continuing education (CE) credits? Check out this month’s CE article, Evaluating outcomes demonstrates value of education or visit our archives and view a compilation of CE articles (marked with an asterisk).



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