Nursing

Inside the program: Reporting confrontations

HCPro's Weekly Update on the ANCC Magnet Recognition Program®*, December 13, 2010

The process is the same whether you are confronting a direct report or a colleague, with one exception. You can only start the disciplinary process with those who report to you. Therefore, your discussion of consequences if the behavior does not change will be different for colleagues—or may even be absent.

Conduct this meeting in a private area. Consider inviting another leader to be with you to observe and help recall any comments made so that your postmeeting documentation is as complete as possible. The process for confronting a direct report or a colleague is as follows:

  • Reaffirm the purpose of the meeting
  • Summarize any past discussions about the behavior in question; be very brief
  • State your intention for this discussion
  • Describe his or her behavior
  • Describe the impact it is having
  • State that this behavior must change and the consequences of not changing
  • Reiterate the desired behavior
  • Ask for questions
  • Ask him or her to reiterate what you have said
  • Offer your support

 

Source: Lead! Becoming an Effective Coach and Mentor to your Nursing Staff

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