Nursing

Ask the expert: Establishing a viable process improvement team

Nurse Leader Insider, October 25, 2010

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This week, Cynthia Barnard, MBA, MSJS, CPHQ, discusses why having a process improvement team benefits a facility and can lead to better processes.

Q:  Is it necessary for my facility to have a process improvement team to see significant beneficial results in my facilities quality improvement processes?


A:  Processes can probably be redesigned by management fiat, but in many cases, that will guarantee failure. It is better to convene a team to work on a process because:

 

  • Including frontline staff ensures that you get a real-life and deeper view of the process as it is actually implemented—not as it may be described in policies and procedures
  • Including a variety of people improves the chances that you’ll get creative ideas
  • Sharing the effort among departments and management/staff levels builds commitment to the analysis and recommendations

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Editor's note: Do you have a question for our experts? E-mail your queries to Associate Editor Jaclyn Beck at jbeck@hcpro.com and see your name in print next week! In the meantime, head over to our Web site and view a growing collection of advice from our experts
 



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