Nursing

Blog spotlight: In-room computing: 5 tips to enhance patient-caregiver communication

Nurse Leader Insider, October 18, 2010

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When hospitals and medical groups transition to an electronic health record (EHR), many caregivers view the computer as interfering with, not helping communication with patients. I spent a big chunk of time reviewing the myriad studies about the relationship between bedside and in-office computer use and patient satisfaction. Based on all I’ve read, I’m convinced that EHR systems at the bedside and in medical offices can greatly enhance the patient experience of care and satisfaction.

Years ago (in the 90s), in-room computer use by caregivers was indeed a barrier to communication. Caregivers weren’t used to it and many resisted it. The systems were much less user-friendly, so caregivers struggled to access and enter information as the impatient consumer looked on.  Also, far fewer consumers used computers themselves, so few patients realized the benefits of the computer for their care.


Read more of this blog post at the Leaders’ Lounge.
 



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