Inside the program: Risks and benefits of process improvement
HCPro's Weekly Update on the ANCC Magnet Recognition Program®*, August 30, 2010
The obvious benefit of process improvement is, of course, improved results for patients or customers. This is fundamental, and if you can’t achieve that goal then the undeniably significant effort involved in process improvement won’t be worth it.
But there are also other benefits and risks.
A secondary, important benefit is that process improvement, when implemented competently, builds teamwork, develops a deep understanding of process, continues to produce better and more reliable outcomes over time, and sparks truly creative and innovative ideas for quantum leaps in performance.
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