From the desk of Adrianne Avillion, DEd, RN
Staff Development Weekly: Insight on Evidence-Based Practice in Education, August 6, 2010
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Editor's note: This feature is written by nursing staff development expert Adrianne Avillion. Each week, Adrianne writes about an important issue in the area of staff development or answers reader questions. If you have a question for Adrianne, e-mail her at adrianne1@comcast.net.
Q: I really enjoy working with our Generation Y nurses. As a baby boomer, I'm in awe of their technological savvy. But I find they are not the best interpersonal communicators. They seem to talk as fast as they text and I often find them unintelligible. What should I do?
A: There are many people, of all ages, who speak too rapidly, which can make communication with colleagues or patients difficult. When working with Generation Y nurses on communication skills, I use the analogy that they speak as rapidly as they access information. They are used to one click of the mouse and having access to thousands of bits of information. But interpersonal communication needs to be approached differently.
One technique that can be used as part of learning activities is to record them in mock clinical situations when they provide patient education or speak to colleagues. Then review the audio recording together. They are often amazed when they hear themselves.
Ask them to put themselves in the patient's perspective and imagine trying to comprehend information that is presented so rapidly. Doing so helps them analyze their own speech patterns. They can continue to tape themselves as they attempt to improve their verbal communication.
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