Website spotlight: Scripting provides firm bedrock for new nurses
Staff Development Weekly: Insight on Evidence-Based Practice in Education, July 30, 2010
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Some nurses and administrators recoil at the term "scripting," envisioning robotic intonations of "Have a nice day!" and fearing the loss of personalized interactions.
Those who have already tried it, however, know that scripting enhances—rather than stifles—communication, ensures consistency in practice, and arms nurses with tools to handle difficult conversations with patients, peers, and physicians.
Scripting is best known in customer service iterations. If you don't like the idea of scripting, eavesdrop on some of the things nurses say to patients. Staff have their own scripts and they say the same thing day in and day out, much of which is not the message you want delivered to patients.
Editor's note: To read the rest of this free article, visit the Reading Room, which is part of www.StrategiesForNurseManagers.com. Get a free trial membership that will give you 30 days to test drive all the exciting features on the Web site.
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