In the know: Obstacles to good behavior
Stressed Out Nurses Weekly, July 19, 2010
Sometimes a person's challenging behavior is due simply to a lack of understanding. The person just doesn’t get it. Even adults who are confident and secure in other parts of their lives may feel insecure upon entering a healthcare facility. It is fairly common for people to misinterpret something someone said or did. This is more likely to happen when people are in an environment that is unfamiliar to them, an environment they might find intimidating.
It is important to keep in mind that our patients and their families may not understand us. Their inappropriate or difficult behaviors may be a sign of their confusion, lack of understanding, and/or frustration. And as a nurse, you may be the first to become aware of their frustration and culture shock.
For more tips, check out HCPro's book, Stressed Out About Difficult Patient.
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