Ask the expert: Importance of communication in quality improvement
Nurse Leader Weekly, May 10, 2010
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This week, Cynthia Barnard, MBA, MSJS, CPHQ, discusses how important communication is in quality improvement.
Q: What kind of role does communication play in quality improvement?
A: Strong operations management means that you're an effective communicator and leader to your staff. The performance improvement or quality improvement plan gives you a tool to organize the work of the department to produce effective results. Steady, consistent information sharing with staff members is critical to ensure their involvement and commitment to mutual improvement goals.
Good managers know that quality does not happen by fiat or executive order but is a result of staff members' comprehensive understanding of what is expected of them, why it is appropriate to expect it, how they will be supported to deliver that quality, and how they will be evaluated according to defined criteria.
To read more on how important communication is in quality improvement, click here.
Editor’s note: Do you have a question for our experts? E-mail your queries to Editorial Assistant Sarah Kearns at skearns@hcpro.com and see your name in print next week! In the meantime, head over to our Web site and view a growing collection of advice from our experts.
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