News spotlight: Nurses lack process management tools, study reveals
Nurse Leader Weekly, April 12, 2010
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A recent study conducted by Jackson Healthcare, in Alpharetta, GA, found that 73% of the 2,439 nurses surveyed spent one quarter of their twelve-hour shift on indirect patient care. This includes documenting information in multiple locations, completing logs, checklists and other unnecessary paperwork, data collecting, filling in regulatory documentation, and entering or reviewing orders.
The study also revealed that implementing technology to help manage the planning and execution of patient procedures would greatly improve the workflow processes along with the nurses' ability to provide patients with better care.
One specific example where nurses face a challenge is the demand for an MRI. With 100 inpatients scheduled for an MRI and 50 outpatients scheduled to use the same equipment, it can be difficult for the nurses to schedule the patients around one piece of equipment.
"Healthcare is the last industry to move from a manual environment to a technology supported or enabled setting," said Ben Sawyer, executive vice president of StatCom, a subsidiary of Jackson Health and a supplier of hospital operating systems solutions. "Nurses need the latest information to be able to effectively coordinate the care of the patient and manage the expectations of the family."
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