Nursing

Nurse scheduling software increases nurse satisfaction

HCPro's Advisor to the ANCC Magnet Recognition Program®, February 1, 2010

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Nothing causes more arguments among staff nurses on a unit than the schedule. Filling the schedule and ensuring that each shift is staffed appropriately and safely is a task that causes many new nurse managers to wonder what they have gotten themselves into. Some organizations have invested in software that allows them to offer open shifts to staff members, therefore decreasing nurse managers’ workloads and increasing flexibility for nurses, which raises levels of satisfaction.

In August 2009, University Health Systems of Eastern Carolina (UHS) implemented a management program called ShiftSelect, developed by Concerro, Inc., at six of the system’s eight hospitals.

UHS calls the program Flexwork, and it allows nurse managers to post open shifts online. Nurses systemwide can view and request available shifts. They see only the shifts that they’re qualified to fill.

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