In the mix: Hospital sees increased patient satisfaction through nurse handoff program

Stressed Out Nurses Weekly, January 4, 2010

Communication between staff members in hospitals is a topic that has been studied and practiced in great detail. One particular concern has always been the handoff: when a one staff member leaves a shift and another comes in. How do you ensure that all critical information gets passed along—and is understood—to ensure patient safety?

An interesting article from HealthLeaders Media, written by Sarah Kearns, explains how one hospital addressed the problem. In October 2008, Riverside Methodist Hospital (RMH) in Columbus, OH, started changing its handoff process to address these questions. Sheryl Tripp, MSN, RN-BC, nurse manager for the gynecology/gynecology-oncology surgical unit, was approached by her staff members to change the process.

To read how they changed the proccess for the better, visit

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