Expert spotlight: Quick tips for improving patient satisfaction
Nurse Leader Weekly, September 14, 2009
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This week, Jo-Ann C. Byrne, RN, BS, MHSA, director of education and organizational development, and Frances M. Moore, RNC, BSN, MSA, manager of the department of education and organizational development for St. Vincent’s HealthCare in Jacksonville, FL, offer suggestions for easy strategies nurses can use to improve patient satisfaction scores.
Q: What are some easy-to-implement suggestions my nurses can follow to improve patient satisfaction?
A: If you are looking for some simple, effective ways to help improve patient satisfaction scores at your organization, there are low or no-cost strategies nurses can follow.
Share the following suggestions with your staff.
- Hourly rounding. It may seem difficult, but it’s actually easy. Nurses can do even hours and aides can do the odds. Leave a note or write on the white board if a patient is asleep.
- Say good-bye. When you're leaving for the day/night, stop to say goodbye and let patients know who will be assuming their care.
Read other tips for improving patient satisfaction by clicking here.
Editor’s note: Do you have a question for our experts? Email your queries to Senior Managing Editor Rebecca Hendren at rhendren@hcpro.com and see your name in print next week! In the meantime, head over to our Web site and view a growing collection of advice from our experts.
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