News spotlight: Study finds long waits less concerning for ED patients than communication
Nurse Leader Weekly, June 29, 2009
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Lengthy wait times are not patients' top concern in hospital emergency departments (ED), according to a recent Press Ganey Associates report. How well they are kept informed about delays, how well staff care about them as people, and how well their pain is controlled all take higher precedence.
However, the 2009 Emergency Department Pulse Report: Patient Perspectives on American Health Care that examines nearly 1.4 million patients' experiences in EDs, did find that shorter visits would improve overall patient satisfaction. The report analyzes a 2008 Press Ganey customer satisfaction survey that was completed by patients treated at 1,725 hospital EDs nationwide.
The report also shows a minor increase in patient satisfaction—from 83.1% in 2007 to 83.7% in 2008. Still, there has been a 27-minute increase in the national average ED wait time since 2002. Patients spent an average of four hours and three minutes for each visit to the ED in 2008.
Sources: Press Ganey Associates, Inc. and USA Today
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