Best practice: Gauge the satisfaction meter
HCPro's Weekly Update on the ANCC Magnet Recognition Program®*, June 9, 2009
To know how valuable nurses feel to the organization, you have to ask them. Conducting a nursing satisfaction survey provides staff with an opportunity to reveal their thoughts.
You can share the results with nursing leadership and your recruitment/retention council. This will help leadership celebrate the success areas and develop action plans for any problem areas.
Use the following seven sample questions on the survey:
- What do you like best about your unit? The organization?
- What do you like least about your unit? The organization?
- Do you feel supported by your coworkers? Your management? If not, why?
- Are you provided with opportunities to improve your skills and grow professionally?
- Does your unit have good morale?
- Are you pleased with the amount of recognition you receive for a job well done?
- Would you recommend your unit and the organization to others?
Editor's note: Do you have a best practice you would like to share? E-mail them to Senior Managing Editor Rebecca Hendren at rhendren@hcpro.com and see your name in print!
Source: Adapted from HCPro's book Nurse Retention Toolkit: Everyday Ways to Recognize and Reward Nurses.
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