In the know: Use scripting to make new patients feel comfortable
Stressed Out Nurses Weekly, June 8, 2009
Whether patients are admitted routinely, unexpectedly, or urgently, each one experiences fear and concern. Using detailed scripting to give thought to the admission process prior to a patient's arrival will provide consistent and complete information each and every time.
At the outset make sure to:
- Greet the patient by name
- Introduce yourself
- Make the acquaintance of the family
- Introduce roommate (if applicable)
Source: Quick-E! Pro Scripting: A Guide for Nurses. Read more about this new HCPro publication here.
Related Products
-
Quick-E Pro: Time Management: A Guide For Nurses
Designed to help you make the most of your time this resource includes proven strategies and techniques as well as charts...
-
Quick-E Pro: Scripting: A Guide For Nurses
Quick-E! Pro Scripting: A Guide for Nurses will help you to communicate clearly and confidently with patients, physicians...
-
Nursing Orientation Program Builder:
This binder and CD-ROM walk you through each step of a well-run orientation program so you can incorporate field-tested...
-
Charge Nurse Program Builder: Tools for Developing Unit Leaders
This all-in-one training resource contains customizable tools, templates, and checklists to help nursing leaders provide...
-
Professional Growth in Staff Development:
Designed to progress staff development professionals along the learning continuum from novice to expert, this resource by...
Most Popular
- Articles
-
- Note from the instructor: CMS clarifies payment amount to be applied to payment caps and manual review thresholds for outpatient therapy services provided by critical access hosptials
- Five tips for an effective hospital patient safety program
- Recent Recovery Auditor activity
- The week in Medicare updates
- Note from Hugh
- Overnight physicians in ICU show little effect on outcomes
- Latest scores show incremental progress in hospital safety
- Steps to comply with HIPAA 2.0: Revise your policies and procedures
- Q&A: Focused professional practice evaluation (FPPE)
- Maine comes in first in hospital safety
- E-mailed
-
- Note from the instructor: CMS clarifies payment amount to be applied to payment caps and manual review thresholds for outpatient therapy services provided by critical access hosptials
- Q&A: Focused professional practice evaluation (FPPE)
- Five tips for an effective hospital patient safety program
- Overnight physicians in ICU show little effect on outcomes
- CMS recommends use of AHRQ Common Formats for hospital adverse event reporting
- ACDIS/AHIMA brief provides guidance on query best practices
- Maine comes in first in hospital safety
- 2014 IPPS Proposed Rule: CMS focuses on quality measures, inpatient status
- Changes for Outpatient Laboratory Services Rendered in a Critical Access Hospital (CAH)
- ED physicians key to half of hospital admissions
- Searched