HCTW News: Two Alabama hospitals make patient satisfaction top priority
Healthcare Training Weekly, March 6, 2009
Want to receive articles like this one in your inbox? Subscribe to Healthcare Training Weekly!
Patient satisfaction scores have jumped from 73% to 82% in 18 months at Crestwood Medical Center in Huntsville, AL, all because of one initiative: hourly rounding.
Crestwood promises patients that a nurse will check on them every hour. Nurses make sure patients are comfortable, assist them to the bathroom if needed, and check their pain level. Since the hourly rounding initiative was implemented, Crestwood has seen a reduction in:
- Patient falls by 58%
- Pressure ulcers by 39%
- Use of patient call lights by 30%
And Crestwood is not the only hospital in the area focusing on improving patient satisfaction. Huntsville (AL) Hospital brought in executives from the local Ritz-Carlton luxury hotel chain to educate managers on the hotel’s customer service protocols, which can be translated to the healthcare environment. The hospital also trained all 3,000 nursing and nonnursing staff, and focused on initiatives such as to knock before entering patients’ rooms, introduce themselves to patients, and ask patients whether they need any accommodations.
Source: AL.com
Want to receive articles like this one in your inbox? Subscribe to Healthcare Training Weekly!
Related Products
-
Briefings on The Joint Commission
Briefings on The Joint Commission will help you with all of your accreditation and survey preparation needs. Every month...
-
Hospital Safety Center
Improve compliance with hospital safety standards from The Joint Commission, OSHA, and other regulators with this...
-
Healthcare Life Safety Compliance
Learn Life Safety Code tips and interpretations for healthcare facilities with this in-depth monthly resource.
-
Strategies for Nurse Managers
Strategies for Nurse Managers is a 12-page monthly how-to newsletter that was created exclusively to help you save time...
-
Nurse Manager Weekly
Our informative free e-mail newsletter for nursing professionals delivers helpful tips and advice each week!
Most Popular
- Articles
-
- Q/A: May we bill an E/M code for a wound care first visit
- Peer Review Monthly: Do you know what I know?
- 2010 ICD-9 code updates now available online
- Omnicare to pay $98 million to settle kickback charges
- Eliminate missed charges, errors to reduce lost revenue
- New, more deadly strain of MRSA found
- Study: Action can be taken to reduce dementia risk
- Understand the H1N1 Flu and how to code it
- Texas Hospital group pays U.S. $27.5 million in false claims settlement
- Tamiflu ® shortage sparks dosing confusion at some facilities
- E-mailed
-
- Q/A: May we bill an E/M code for a wound care first visit
- Omnicare to pay $98 million to settle kickback charges
- New, more deadly strain of MRSA found
- Peer Review Monthly: Do you know what I know?
- Eliminate missed charges, errors to reduce lost revenue
- Medicare patients suffer from a medical error every 1.7 minutes
- QA:Coding multiple initial infusions
- Study: Action can be taken to reduce dementia risk
- Evaluate your facility's UR committee
- Don't forget to review your facility before you add on to it
- Searched