Nursing

Web site spotlight: Increase face time to improve staff performance

Nurse Leader Insider, February 23, 2009

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Carving out time for additional meetings with staff can be difficult for nurse managers with already overflowing schedules. But some organizations have found that more face-to-face time with staff is the key to performance improvement.

Employees throughout Kansas City, MO-based Saint Luke's Health System's 11 hospitals don't just receive an annual performance review during the first quarter of each year; they set goals each spring, have a mid-year coaching session in late summer, and receive additional guidance year round.

"If you are a good leader, you are coaching people throughout the year," says Dawn Murphy, vice president of human resources.

Saint Luke's also makes sure the majority of the performance review is spent looking forward, not backward-more than 60% of the annual review is focused on the future, says Murphy.

"We are just really big on no surprises and having that performance review session not be a history lesson," Murphy says. "It is not this big scary one-hour meeting every year."

Editor's note: This excerpt was adapted from the article, "Increase face time to improve staff performance" featured in The Reading Room on HCPro's online resource center, www.StrategiesforNurseManagers.com.

Are you in need of continuing education (CE) credits? Check out this month's CE article or visit our archives and view a compilation of CE articles (marked with an asterisk).



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