Blog spotlight: Achieve accountability when working with physicians
Nurse Leader Weekly, February 9, 2009
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We have many opportunities to work with physicians. It may be in caring for a specific patient or group of patients, or we may work with them on a project or team. Working with physicians to achieve accountability is no different from working with anyone else. We want to get physicians to do what they say they are going to do. We want them to make commitments and keep their commitments, as this video explains.
We can use the same tools in all accountability situations, and one is to frame the conversation.
Framing an accountability conversation is how you "set the stage" for what is expected. Often, you don't achieve the results you desire because the expectations were not clear or each party had different expectations. Framing allows you to define what you expect.
Framing is when you ask the physician to listen and process in a positive way. It creates the listening opportunity for you to speak into. It creates one common mindset in the conversation and enables participants to do the correct work.
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