News spotlight: Care model builds on eye-to-eye communication
Nurse Leader Insider, January 19, 2009
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A new nursing care model has staff at Oakwood Hospital in Dearborn, MI literally pulling up a chair to improve patient care delivery.
Relationship & Results Oriented Healthcare—created by Hansten Healthcare PLLC, a healthcare firm based in Port Ludlow, WA—aims to strengthen staff members' connection with patients and families by adding a personal touch to the delivery of results-oriented care.
The multifaceted, but adaptable model incorporates a number of practices to assist nurses in providing safe patient-centered care. One practice has nurses communicate with patients at eye level while sitting beside them, rather than towering over them when standing. They are also taught to practice focused listening skills and therapeutic eye contact.
Under the model, nurses also hold goal-planning sessions with patients each shift, perform bedside handoffs, and meet to discuss care plans for patients regularly.
Sources: Nurse.com and 24-7 pressrelease.com
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