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News brief: Receive patient satisfaction data at the point of care

HCPro's Weekly Update on the ANCC Magnet Recognition Program®*, November 11, 2008

Tired of waiting on patients to mail in their satisfaction surveys? Regina Medical Center in Hastings, MN, receives its patient satisfaction results at the point of care with TruthPoint.

TruthPoint, a customizable patient satisfaction survey tool, gathers real-time patient data in multiple languages to improve quality care and safety. The handheld device, which is used to capture data at the bedside, can also be mounted to the wall for use with outpatients.

The customizable tool allows for questions about both individual units and the general facility. For example, Regina Medical’s general questions include:

• If there is one thing we could improve, what would it be?
• Is there somebody you would like to acknowledge for their excellent care? If so, please enter their name.
• Would you like a manager to contact you about a concern? If yes, enter your name and number and the best time to reach you.

“TruthPoint is a helpful tool in assessing our culture of safety,” says Solveig Dittmann, director of performance improvement at Regina Medical Center. The handheld device asks questions such as “Did you observe your caregiver washing their hands before providing care to you?” and “Did they ask for your name and date of birth before giving you medication?”

The results are automatically forwarded to the unit manager’s e-mail address. This real-time data allows managers to make follow-up calls to patients immediately or recognize a staff nurse for providing quality care. “If a patient mentions a particular nurse for providing wonderful care, our unit managers will posts that nurse’s name in the staff lounge for everyone to see,” says Dittmann. “It creates this healthy competition for staff to start going over and above what’s required to make patients happy.”

Source: TruthPoint

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