Inside the news: Survey says senior leadership plays a role in nurse satisfaction
HCPro's Weekly Update on the ANCC Magnet Recognition Program®*, October 28, 2008
A recent survey revealed that the actions of a hospital’s senior leadership often lead to dissatisfaction among the facility’s nurses. The 2008 Employee and Nurse Check-Up Report: Employee and Nurse Perspectives on American Healthcare Organizations, administered by South Bend, IN–based Press Ganey Associates, Inc., was answered by 45,000 nurses nationwide.
According to Press Ganey’s report, which includes the National Nurse Loyalty and Retention Opportunity Index, nurses ranked the following as attributes most important to a facility where they work:
- Senior leadership really listens to employees
- Senior leadership responds promptly to most problems
- Senior leadership can be trusted to be straightforward and honest
- This organization has enough staff to provide quality care
- Satisfied with level of involvement in decision-making
To improve nurse satisfaction, the 2008 Employee and Nurse Check-Up Report says organizations should:
- Implement ongoing communication between and among nurses and leadership
- Ask for ways to improve patient care and employee needs
- Improve relationships with all levels of staff nurses
Source: Market Watch
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