Nursing

ISBAR: Adding an extra step in handoff communication

HCPro's Advisor to the ANCC Magnet Recognition Program®, November 1, 2008

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While examining its incident reports, Hartford (CT) Hospital noticed many accidents resulted from a lack of communication during patient handoffs. Adding an “I” was the answer to invoking some chatter.

“We decided to add ‘I’ [in front of SBAR] because we thought it was very important that the clinicians start off with an introduction if they didn’t actively know the person they were speaking with [during a patient handoff or over the phone],” says Ruth Brunner Zafian, MSN, MA, APRN-BC, clinical nurse specialist in cardiovascular services at the hospital.

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