End patient wait time in the ER with a promise
HCPro's Advisor to the ANCC Magnet Recognition Program®, November 1, 2008
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Patients were waiting too long to be evaluated in the emergency room (ER) at Morton Plant Mease Health Care in Dunedin, FL. It was time—30 minutes of time, to be exact—for a change.
“We promise the public that upon 30 minutes of arrival to the ER, they will be evaluated by either a physician or a physician assistant,” says Kelly Triolo, RN, BSN, MBA/HCM, director of nursing at Morton Plant Mease.
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