Blog spotlight: Engaging the unengageable
Nurse Leader Weekly, September 29, 2008
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This week, Deanna Miller, RN, MSN/Ed, HCE, reveals her secrets to successful staff engagement:
As managers, we often hear the terms "engagement" and "employee satisfaction" interchangeably. Even though you are a great manager and truly care about your staff, it is often difficult to get them motivated and engaged in their work. I was off on leave for about a month and during that time period I continuously brainstormed to come up with interventions to get them engaged.
Here are my secrets to successful engagement, please share yours:
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Eat lunch with your staff with an "anything goes conversation." This reminds them that their manager is human and, in my experience, has proven to be a blast.
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Plan an outing away from the facility. For example, I have planned an early dinner at a nearby lodge on two consecutive Fridays so that everyone could come, regardless of scheduling. Remember to budget for these special events.
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When staff have concerns—work-related or personal—listen to them and make great eye contact. And always keep those personal conversations confidential.
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