Nursing

Web site spotlight: Lead your facility into a culture of accountability

Nurse Leader Insider, September 29, 2008

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by Bob Murphy, RN, Esq., FACHE

Would you consider allowing hand washing to be optional in your organization? No. What about optional use of aspirin for a heart attack patient? No.

We all understand the absolute necessity of following evidence-based medicine protocols for providing good clinical care and are usually very prescriptive in what we do on the clinical side of our business. What about in leadership? Is the use of evidence-based leadership techniques mandatory in your organization? Are peer interviewing and 30- and 90-day questions required to reduce turnover? Are postvisit phone calls required to improve quality and service?

In most organizations today, the answer is no. If we are not deliberate in applying these techniques, they have the potential of becoming optional for leaders and staff members. There are some things we simply must do to get good results and provide good care.

Editor's note: This excerpt was adapted from the article, "Changing a culture of optionality to one of accountability" featured in The Reading Room on HCPro's new online resource center, www.StrategiesforNurseManagers.com. Get a free trial membership that will give you 30 days to test drive all the exciting features on the Web site.



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