Nursing

Expert Spotlight: Follow these feedback tips

Nurse Leader Insider, September 15, 2008

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This week, expert Shelley Cohen, RN, BS, CEN, gives us some tips on how to provide staff feedback.

Q: Do you have any tips for providing feedback to staff?

A: When constructive feedback is warranted, keep in mind the following tips:

Be specific. Feedback is useful only when the person receiving it knows exactly what needs to change. Generalizing or being indirect can lead to mixed messages.

Convey the impact of the behavior. Sharing your feelings about the impact of the behavior can be powerful in getting that person's attention. For example, say, "When you fail to attend staff meetings, I feel as though you don't want to be part of our team, and we lose the insight and experience you have to offer."

Use "I" statements, and keep them brief, so as not to lecture. Your correspondences should include statements that begin with the following:

  • "I feel ..."
  • "I need for you to ... "
  • "What I would rather have is ... "

Editor's note: Do you have a question for our experts? Email your queries to editor kmucci@hcpro.com and see your name in print next week! In the meantime, head over to our Web site and view a growing collection of advice from our experts.



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