Tips from TSE: Step up nurse-patient interactions
Staff Development Weekly: Insight on Evidence-Based Practice in Education, September 11, 2008
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If you want to improve the nurse-patient communication in your facility, it helps to first assess the current status of your communications. A useful tool is to observe nurses during patient interactions. Focus on key questions when you perform your initial assessment.
By creating a simple audit sheet that fits the routine and the needs of a specific nursing unit, you will be able to gather valuable data to be used in the development of your teaching or improvement plans. Educators can use this sheet during round observations to assess whether nurses are adequately communicating with patients. The sheet should include the following questions:
- Are the nurses introducing themselves at the beginning of the shift?
- After nurses complete the patient assessment, do they ask whether the patient needs any assistance, something to drink, or any other miscellaneous items?
- Do nurses tell the patient when they will return?
Editor's note: This excerpt was adapted from the September issue of The Staff Educator. Discover all the benefits of subscribing to The Staff Educator!
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