Web site spotlight: Medical center does more for patients with magis
Nurse Leader Weekly, September 8, 2008
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Staff at Loyola University Medical Center in Maywood, IL, always put the patient care experience first, but they wanted to do more. They wanted to spend more time, pay more attention, and have time for more care. At Loyola, they call this "magis."
Magis is a Latin term meaning "to do more," which is a perfect description of the new patient care model they developed to reflect the organization's values.
"We needed to manage patient care differently—and the patient and family needed to be at the center of what we did," says Paula Hindle, RN, MSN, MBA, vice president, chief nurse executive at Loyola.
Loyola had just built two new inpatient units as part of an expansion plan to improve patient satisfaction and was looking to change its patient care model. Jesuit ethical and spiritual values are incorporated into all aspects of patient care at the medical center, which categorizes its values into four areas:
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Care
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Concern
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Respect for others
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Commitment
Editor's note: This excerpt was adapted from the article, "New patient care model helps staff do more for the patient and family" featured in The Reading Room on HCPro's new online resource center, www.StrategiesforNurseManagers.com. Get a free trial membership that will give you 30 days to test drive all the exciting features on the Web site.
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