Expert spotlight: Deal with disciplinary issues
Nurse Leader Weekly, September 1, 2008
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This week, expert Shelley Cohen, RN, BS, CEN, tells us how to handle the termination of a troublesome staff member.
Q: A staff member has been creating tension with other nurses in my unit and I need to take action. Any tips on how I can approach terminating this person?
A: Remembering the responsibility you have to patients and staff can often remove any reluctance you have to dealing with a disciplinary issue. Equally important is the need to respect the staff member involved in a disciplinary issue by:
- Focusing the discussion on the behavior, not the person
- Listening to the staff member's perspective
- Abiding by the HR-established guidelines for fair and equitable treatment
- Discussing the issues in a clear, honest, and direct manner
- Being consistent and following through on agreements made
In the future, as disciplinary issues arise, make a point of working in close contact with the employee relations manager. Use this person as a coach and discuss any past history, related events, and reservations or concerns you might have about how to talk to the staff member involved.
Editor's note: Do you have a question for our experts? Email your queries to editor kmucci@hcpro.com and see your name in print next week! In the meantime, head over to our Web site and view a growing collection of advice from our experts.
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