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Tips from TSE: Insert conflict resolution into project management

Staff Development Weekly: Insight on Evidence-Based Practice in Education, July 24, 2008

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In any project management class, it's critical to discuss conflict resolution and how to head off conflicts that can occur between people.

"It's about how to resolve those things and continue to collaborate," says Jo-Ann C. Byrne, RN, MHSA, director of healthcare education at Wuesthoff Health System in Rockledge, FL. She adds that this negotiation piece is often lacking in project management courses and that it is important to emphasize specific conflict resolution tactics, such as:

  • Providing a better understanding of the goal at hand
  • Developing cohesion in a group through mutual respect
  • Keeping the people and the problem separate
  • Exploring options collaboratively

Editor's note: This excerpt was taken from the July issue of The Staff Educator. Discover all the benefits of subscribing to The Staff Educator!



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