In the know: Recognize communication without words
Stressed Out Nurses Weekly, June 16, 2008
The vast majority of nursing communication is nonverbal. Likewise, it's the covert or hidden behaviors that are most hurtful because the communication is unclear and left to your interpretation. This uncertainty creates anxiety. Then, we jump to the worst conclusion without checking out the behavior.
The following list will give you a good idea of some common hostile behaviors—both hidden and obvious. Any of the following behaviors are unacceptable:
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Covert: unfair assignments, sarcasm, eye-rolling, ignoring, making faces behind someone's back, refusing to help, sighing, whining, refusing to work with someone, sabotage, isolation, exclusion, fabrication.
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Overt: name calling, bickering, fault-finding, backstabbing, criticism, intimidation, gossip, shouting, blaming, using put-downs, raising eyebrows.
Source: Stressed Out About Communication Skills, HCPro, Inc., 2007. Pick up your copy today.
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