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Web site spotlight: Proven retention tips!

Nurse Leader Weekly, June 9, 2008

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"The simple act of giving thank you notes to staff has proven to be a positive morale builder and an easy-to-use retention tool," says Bonnie Clair, BSN, RN. "Some managers want to do this but complain of 'writer's block.' Here are a few tips to get started!

• Blue or black ink offers a more professional appearance than other colors.
• Begin with the recipient's name.
• Say thank you.
• Be specific about the behavior or action you're recognizing:
  • "The extra hours you stayed over to help . . ."
  • "Your positive attitude in a stressful situation . . ."
  • "Your willingness to change your schedule . . ."
  • "Going the extra mile with [patient], [family], [coworker] . . ."
• Be sure to mention the positive impact of their behavior or action:
  • "Your work/dedication made this project a huge success."
  • "Your faithfulness to follow through is a great example."

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