Nursing

In the know: Communication 101: Be clear!

Stressed Out Nurses Weekly, June 2, 2008

Both the sender and the receiver have specific responsibilities if communication is to be effective. The sender must ensure that he or she is clear, concise, and to the point, and must also pay attention to background noise. Do not hesitate to move out of the nurse's station or congested areas if necessary. As the sender, it is also your responsibility to notice if the receiver is receptive to the information you are conveying.

The sender should:

  • State one idea at a time
  • State ideas simply and clearly
  • Monitor his or her tone of voice and tempo
  • Explain when appropriate
  • Repeat if necessary (if he or she has ANY doubt)

Source: Stressed Out About Communication Skills, HCPro, Inc., 2007. Don't forget to pick up your copy today.

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