Patients weigh in on CMS survey
Staff Development Weekly: Insight on Evidence-Based Practice in Education, May 28, 2008
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A new federal survey allows patients to compare hospitals and rate their satisfaction on many different levels.
The Centers for Medicare and Medicaid Services (CMS) has updated its Hospital Compare Web site-www.hospitalcompare.hhs.gov-by adding in results of patient surveys. Participation in the survey was optional for hospitals; patients were asked questions on several topics, including whether or not doctors and nurses communicated well and whether their needs were swiftly met.
Results showed that, on average, 73% of patients surveyed felt that nurses always communicated well. The national average for patients who gave their hospital a rating of 9 or 10 (with 10 being the highest) stood at 63%. The U.S. Department of Health and Human Services hopes to use this survey to measure hospital performance nationwide and motivate facilities to improve patient care.
Sources: The Centers for Medicare and Medicaid Services (CMS), The Pantagraph (IL)
Other articles of interest:
New York hospital hopes to improve patient satisfaction by reducing noise
Boost patient satisfaction scores with hourly rounding
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