In the know: Step up your conflict resolution skills
Stressed Out Nurses Weekly, April 28, 2008
Just like stress, there is no way to avoid conflict in our lives. It is a normal process of life. The causes of conflict stem from problems with communication, differences in what each person wants from a given situation, differences in how to get to an agreed outcome, and personality differences.
Conflict resolution is the process of resolving a dispute or conflict. Successful conflict resolution occurs when each side's needs and interests are addressed in such a way that each side is satisfied with the outcome.
The following strategies can contribute to positive conflict resolution:
- Break the conflict into manageable parts and highlight where there is common ground. Emphasize points of consensus.
- Identify the acceptable and unacceptable aspects of each alternative suggested.
- Gain consensus one step at a time.
- Separate the person from the issue.
- Maintain a professional demeanor.
Source: Stressed Out About Your First Year of Nursing, HCPro, Inc., 2006. Get your copy today.
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