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Helping non-English speaking families understand discharge orders

HCPro's Weekly Update on the ANCC Magnet Recognition Program®*, April 22, 2008

Children’s Hospital Central California in Madera will soon be helping its non-English speaking families provide quality care for their children through telephone lines that detail discharge information in three languages: Hmong, Mixteca, and Spanish. Children’s Hospital—an ANCC Magnet Recognition Program® recipient in 2004—received a $25,000 grant from Cardinal Health to support this program that will improve communication between patients and caregivers by helping families understand discharge instructions. Dublin, OH-based Cardinal Health serves the healthcare industry through products and services that focus on improving safety and delivering quality care to patients.

To put a patient’s discharge care orders on a phone line, a physician first has to write a discharge order and instructions for a patient. Then the patient’s nurse relates the discharge orders to an in-house medical interpreter who provides the information to the family face-to-face. From there, the discharge instructions are uploaded to a phone line in the family’s native language and available for them to listen to for up to 30 days after their child has been discharged.

Source: PrWeb®

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