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Staff feedback: How to use and receive it

Staff Development Weekly: Insight on Evidence-Based Practice in Education, March 27, 2008

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Without feedback, the coach is unable to perform his or her role, and staff members lose their desire to participate actively on the team. A lack of feedback implies that staff input is unimportant in the eyes of the coach. It gives the impression that the coach is saying, "Just do what you're told and don't ask questions."

Feedback to or from staff in your department should be:

• An easy process that requires little paperwork
• Ongoing, and not a process that only occurs when the manager hands out a survey
• Given regularly by the manager in the form of praise and recognition
• Nondefensive, and it should leave the staff member feeling comfortable enough to give feedback to his or her manager
• A message that shows staff you care not only about patient care, but also about them

Editor's note: The above excerpt is from the online course "Nursing CE Series: Leadership and Coaching Skills for Nurse Managers." For more information on this and other courses, visit www.hcprofessor.com.

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