Hospital partners with Disney for staff training
Staff Development Weekly: Insight on Evidence-Based Practice in Education, March 20, 2008
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A Washington, DC, hospital is aiming to enhance patient morale by signing an $800,000 contract with the Disney Institute for staff training sessions, according to The Washington Post.
With the goal of a culture change, Walter Reed Army Medical Center is training its staff to be more service-oriented and is requiring all of its military and government employees to attend a four-hour "Service, Disney Style" training session. The sessions, conducted by Disney Institute trainers, focus on treating patients like guests and understanding their needs rather than having a "one-size-fits-all" blanketed approach to patient care.
The hospital expects more than 2,000 of its staff members to complete the training by July of this year.
Source: The Washington Post
Other articles of interest:
Health education made fun for children
Have a little fun to enhance your environment
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