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Difficult patients: The benefits of early ID

Staff Development Weekly: Insight on Evidence-Based Practice in Education, February 7, 2008

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Anyone working directly with patients has probably cared for at least one patient or family who become confrontational with staff. Although these patients can potentially threaten your safety and are a source of stress for you and your fellow care providers, they also risk becoming dissatisfied and disgruntled with their care. The benefits of early identification and effective management of these difficult patient populations are clear. They can:

• Reduce the additional strain these patients place on your time and your organization's resources
• Decrease the risk for negative encounters and outcomes
• Avoid prolonged lengths of stay
• Decrease the likelihood of staff dissatisfaction
• Reduce the risk to staff or patient safety of uncontrolled anger on the part of the patient

Editor's note: The above excerpt is from the online course "Handling Difficult Patients: A Guide for Healthcare Staff." For more information on this and other courses, visit www.hcprofessor.com.

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