Nursing "crisis line" helps ease fears
Staff Development Weekly: Insight on Evidence-Based Practice in Education, February 7, 2008
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A public health crisis phone line in Colorado has eased the fears of many state residents, and the line's creators hope to help other states adopt a nursing-staffed life line.
The Health Emergency Line for the Public (HELP) is staffed by nurses and was created through the Rocky Mountain Poison and Drug Center in Denver, CO. State residents call the line with health concerns, ranging from inquiries about flu shots to questions about the West Nile virus when it hit the state in 2003.
The center hopes to be a model for other states to establish community call centers (such as nursing-staffed advice lines) to serve as life lines to panicked residents during health emergencies, such as biological attacks. It also hopes the life lines will help inform callers about how they can manage certain symptoms (such as those from the flu) at home.
Source: Nurse.com
Other articles of interest:
Protect your facility in the face of disaster
New technology at North Carolina hospital improves ICU care
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