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Conflict management for hospitalists

Hospitalist Leadership Connection, October 17, 2007

Effective communication is essential to the success of any hospitalist program-and the professional success of any individual hospitalist. Hospitalists interact daily with patients, referring providers, specialists, hospital staff, insurers, and hospital administration. Many of these interactions will involve conflict from time to time.

Hospitalists, however, must be adept at handling the pressure of disagreements and effectively resolving disputes. They are expected to champion various initiatives ranging from pay-for-performance and patient safety to medication reconciliation and quality initiatives.

Hospitalists also must make difficult decision in limiting and expanding the scope of their services. In many instances, they will face opposition from a number of groups as they make such choices. However, they must know how to appropriately network and build consensus with key stakeholders to attempt to avoid conflict. Their future and their hospital's viability may depend on it.

Learn more effective tools and tactic to deal with conflicts in Hospitalist Case Studies, Tactics and Strategies for 10 Common Hurdles, by Kenneth G. Simone, DO, published by HCPro, Inc.

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