• E-mail
• Print
• RSS

Ask the expert: Can you provide sample performance expectations?

Medical Staff Leader Connection, June 27, 2007

Want to receive articles like this one in your inbox? Subscribe to Medical Staff Leader Connection!

The Greeley Company's physician performance pyramid dimensions are a great place to start when developing performance expectations. The dimensions are:
Technical quality: Technical quality refers to the physician's clinical skills.
Service quality:  Service quality measures whether a physician is accessible and service-oriented.

Patient safety: Healthcare's focus on patient safety often requires physicians to change how they care for individual patients to ensure safe practices.

Resource use: Resource utilization refers to how often a practitioner uses a particular facility or equipment in the hospital (e.g., the operating room, a particular medical device, etc.) over a given period of time.

Peer and coworker relations: This quality measure gauges how well a practitioner gets along with colleagues and staff members.

Citizenship: This dimension of performance focuses on the activities medical staff members are expected to carry out, such as completing medical records and meeting attendance.

Want to receive articles like this one in your inbox? Subscribe to Medical Staff Leader Connection!

• E-mail to a Colleague
• Print
• RSS
• Archive