Survey uncovers MDs, patients biggest complaints
Hospitalist Leadership Connection, February 14, 2007
A February 3 article in The Washington Post discusses a survey of 39,000 patients and 335 primary care physicians (PCPs) conducted by the Consumer Reports National Research Center that examined physicians' and patients' healthcare complaints.
Most patients believe they are treated respectfully by their physicians and that PCPs care about their emotional well-being. However, patients most commonly express dissatisfaction with the following issues:
- physicians often fail to divulge the cost of medications or office visits (cited by two-thirds of respondents)
- physicians often fail to mention medication side effects (cited by almost one-third)
- doctors who couldn't see them within a week (19%)
- doctors who don't return tests results promptly (7%).
PCPs most often complain about the following issues regarding their patients: patients don't follow their prescribed treatment, wait too long to make an appointment, are hesitant to discuss symptoms.
To access the complete article, click here.
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