Tip of the week: Don?t make bad behavior personal
Medical Staff Leader Connection, December 29, 2011
Want to receive articles like this one in your inbox? Subscribe to Medical Staff Leader Connection!
At times, medical staff professionals must deal with physicians whose conduct is detrimental to the work environment. Negative behaviors can range from verbal or physical attacks to intimidation to defiant attitudes toward hospital leadership.
Once the bad behavior is identified, it should be the focal point of taking corrective actions. Focus on the behavior when addressing the problem. Avoid making the situation all about the physician. Ensure the goals and expectations are clear and document all complaints for reference.
Do not make exceptions for “exceptional physicians.” Help the practitioner understand the policies and rules in place have no flexibility.
This week’s tip is from The Medical Staff Professional’s Handbook by Anne Roberts, CPMSM, CPCS and Maggie Palmer, MSA, CPMSM, CPCS.
Want to receive articles like this one in your inbox? Subscribe to Medical Staff Leader Connection!
Related Products
-
The Medical Executive Committee Handbook, Third Edition
Updated to reflect the new 2007 Joint Commission standards, this best-selling resource offers practical tools and strategies...
-
Medical Staff Leaders' Practical Guide, Sixth Edition
Written by experienced medical staff leaders currently working in hospitals, The Medical Staff Leaders' Practical Guide...
-
Assessing the Competency of Low-Volume Practitioners:
The Joint Commission requires that hospitals verify physician competence using performance data. Yet organizations often...
-
The Final Verdict on MS.01.01.01:
The Joint Commission has finalized and communicated the changes to MS.01.01.01. This program will not restate what you...
-
Medical Staff Briefing
This monthly resource acts as a support system by providing time-saving tools, expert advice, and analyses to help you...
Most Popular
- Articles
-
- Q/A: Volume requirement for reporting hydration services
- Featured blog post: Nurses face felony charges after reporting physician to the Texas Medical Board
- Catch up on what's new with injections and infusions
- Topic: CMS, OESS post new security compliance review information, checklist
- What does case-mix index mean to you?
- Capturing all necessary codes for IUD insertion and removal can be challenging
- News and briefs: Oklahoma Osteopathic Association against residency bill change
- QA:Coding multiple initial infusions
- OB services: Coding inside and outside of the package
- HIPAA Q&A: Level of encryption needed for email
- E-mailed
-
- Featured blog post: Nurses face felony charges after reporting physician to the Texas Medical Board
- Q/A: Volume requirement for reporting hydration services
- New conflicts of interest create new challenges
- Q&A tackles coding questions about injections and infusions
- Joint Commission Center announces handoff communication solutions
- Inside best practice: Reduce patient falls with a stoplight
- Identify modifiable risk factors to prevent patient falls
- Hospitalist-surgeon comanagement has no effect on outcomes
- Catch up on what's new with injections and infusions
- Case Management Monthly, June 2012
- Searched