Society of Hospital Medicine and Press Ganey work together to create patient satisfaction tool
Hospitalist Leadership Connection, May 18, 2011
The Society of Hospital Medicine and Press Ganey have together created a tool for measuring, reporting, and improving patient satisfaction, according to PRNewswire. Previously, there has not been a methodology to measure hospitalist-specific patient satisfaction, but one was sorely needed as patients often do not have a relationship with their hospitalist prior to being admitted to the hospital. The new tool allows hospitalists to identify patients with a picture and a name, and hospitalists will receive biannual performance data to supplement their ongoing professional practice evaluation (OPPE).
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