Ask the expert: Who should be part of the crisis management team?
Hospitalist Leadership Connection, March 22, 2011
A crisis management team may be activated to deal with a multitude of problems, such as an abused or impaired patient, as well as a disruptive or dysfunctional patient or family member. Hospitalist programs should not wait until a situation arises to create this team. Rather, create the team during the program’s implementation period.
Members of the crisis management team should vary based on specific circumstances and can include:
- Nurses
- Social services practitioners
- Department of health services/adult protective services representatives
- Case managers
- Legal counsel/elder law representatives
- Mental health providers
- Spiritual advisors
- Hospital administrators
- Physicians
- Law enforcement representatives
The above except is adapted from Hospitalist Case Studies: Tactics and Strategies for 10 Common Hurdles, published by HCPro, Inc.
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